I cannot find a JIRA user in UpRaise?

In majority of the cases, searching a JIRA user with display name, username or email address brings up the relevant results. But if you cannot find a JIRA user while adding him to UpRaise in Company Directory, try following actions:

  • If the user is JIRA administrator, try searching the user with 'admin', 'administrator'
  • Check if turning on/off limited rollout setting has an impact on your search result